Delivery Information

Delivery Information

  1. Same Day Delivery Monday to Sunday order by 11am AEST each day or add date in checkout (delivery instructions)
  2. We will be closed on Friday 5th March due to a corporate event, we will not be taking orders for this day
  3. Same Day Delivery is $12.99 when booked online
  4. For weekend delivery we recommend on booking by 4pm the Friday before, as if ordered for delivery on a weekend or a public holiday you will be charged at $19.99 per delivery
  5. Delivery times Monday to Friday is between 8am to 6pm, weekend and public holidays is 12pm to 5pm 
  6. FREE Shipping when you spend $99.99 on a product with same day delivery, when booked Monday to Friday, this will be discounted in checkout
  7. Hospitals, nursing homes, retirement villages and care facilities, gifts are delivered to reception due to current restrictions, we ask that you could add the name of the facility and if you have the room or ward number so it is delivered to the correct customer
  8.  Add your gift card message into cart notes when ordering the gift
  9. If no one is home to accept, the gift will be left in a safe place, except alcohol
  10.  If the courier cannot enter the premises due to locked gates, a calling card will left for the customer to contact us, a redelivery fee will be applied
  11.  You must be over 18 years of age to order and receive alcohol, photo ID maybe asked upon delivery and cannot leave alcohol at delivery locations, a calling card will be left
  12. Incorrect delivery addresses, gifts cannot be replaced or refunded

Same Day Delivery Areas Monday to Sunday or add date into delivery instructions upon checkout 

3153 Bayswater - All
3155 Boronia
3135 Heathmont & Ringwood East
3136 Croydon - All
3134 Ringwood - All & Warranwood
3152 Knox City Centre & Wantirna - All
3133 Vermont
3137 Kilsyth - All
3180 Knoxfield
3132 Mitcham
3765 Montrose
3156 Ferntree Gully & Upper Ferntree Gully
3138 Mooroolbark
3179 Scoresby
3178 Rowville
3116 Chirnside Park
3796 Mount Evelyn
3115 Wonga Park
3140 Lilydale

These are our current delivery areas until Friday 26th Feb, once the restrictions have been confirmed by the Victorian Government. We offer express delivery to anywhere in Victoria on some of our chocolate bouquets.

Express Delivery in Victoria order by 12pm AEST Monday to Thursday ($14.99)

We offer express post on some of our chocolate bouquets with Australia Post, this is next business day to Melbourne Metro, country areas may take longer, order by 12pm AEST Monday to Friday to be sent on the same day. Once ordered, a tracking number will be sent for you to track the order. We cannot take dates for this service. This is an external party and we cannot take any responsibility for delays or distribution to this service. Australia Post deliver weekdays and not currently on the weekends. If you order after 12pm AEST Monday to Thursday, on a weekend or public holiday it is sent the next business day. 

We cannot replace or refund items that are given incorrect delivery address, as on most occasions gifts are left at the premises.

Any further questions please call 03 9779 6351 or email info@charlieschocolates.com.au