Delivery Information

Delivery Terms & Conditions

We are an edible chocolate bouquet and gifts retailer, we are based in Croydon South, Eastern Suburbs of Melbourne, Victoria. We currently deliver 7 days a week, see our delivery areas below. Due to the limited amount of couriers we are only delivering to the below areas/suburbs.

Same Day Delivery Areas 

Bayswater, Bayswater North, Boronia, Croydon, Croydon North, Croydon South, Croydon Hills, Ferntree Gully, Upper Ferntree Gully, Heathmont, Kilsyth, Kilsyth South, Knoxfield, Mitcham, Montrose, Mt Evelyn, Mooroolbark, Ringwood, Ringwood North, Ringwood East, Vermont, Wantirna, Wantirna South, Warranwood, Lilydale, Chirnside Park, Wonga Park.

On Wednesday the 1st Dec, we have an event and will be back in the office after 1pm, so any orders for delivery will be made in the afternoon on Wed 1st Dec, if this is not suitable please don't order, as we cannot delivery in the morning at this stage.

Same Day Delivery Information

  1. Same day delivery Monday to Sunday for the suburbs above we ask that you order by 11am AEST each day or add future date into delivery instructions upon checkout
  2. If we become booked out for a particular day, we will close delivery for that day
  3. Delivery is $14.99 per address or when you spend $59.99 or more, delivery will be charged at $9.99 when booked online 
  4. Gifts are left at address in a safe place, except alcohol if no one is home to accept the gift 
  5. If delivering to hospitals, childcare or age care facilities, gifts are left with reception or the allocated area by the facility. Please add as much detail (ward, room number, full name of patient, to the order, so reception knows whom and where to deliver the gift, if this information is not given we cannot guarantee same day delivery.
  6. Once you order and once delivered, you will receive an email confirmation (the one that is on the order)
  7. Add gift card message into additional details (Notes) when ordering your gift
  8. Please make sure the address is correct as we cannot replace or redeliver items
  9. If the courier cannot access due to gates, apartment buildings, or dogs, the item will be returned and a delivery fee will be applied to redeliver, we cannot guarantee it will same day
  10. Customised items can take anywhere from 1 to 3 days, dependent on the product you are requesting

Pickup - Not available until further notice.

Express Post - Cancelled as Australia Post are still at extended delivery days at the moment.

 Q&A?

  1. Why wont my order go through? We only deliver to certain suburbs, if your suburb is not on our list, your order will not go through 
  2. My order suburb is correct and wont go through? Check that you have the correct postcode
  3. How much is delivery? Delivery  $14.99, if you spend $59.99 or more it will be calculated at checkout to $9.99 when booked online 
  4. What if l order after 11am on the day? The gift will go into the next days delivery unless you have entered a future date for delivery
  5. Can l book ahead? Add your date into Delivery instructions in checkout
  6. Where do l add my gift card message? You can add your gift card message into the Notes section when adding your gift
  7. How do l know it has been delivered? The email address on the order, will send an email confirmation once delivered
  8. What days do you deliver? 7 days a week, Monday to Sunday
  9. When does same day delivery close? You need to order your gift by 11am each day for the gift to be delivered 

    Need more information please call 03 9779 6351 or email info@charlieschocolates.com.au