Delivery Information

Buying our products?

Our products are only available to purchase online for delivery. See below for details. if you would like to speak with us or if you require any help with your order please call 03 9779 6351 or email info@charlieschocolates.com.au

Standard Delivery Service?

The standard delivery can take from 1 to 3 business days dependant on your location, remote and country areas may take longer. This service is through an external courier company, a tracking number will be provided so you can track your order. This service is available from Monday to Friday and to be ordered by 3pm for day of departure and includes any suburb/town in Victoria. This service is complimentary when you purchase the gift.

Next Business Day Delivery Service?

The next business day delivery is delivered the next business day if ordered by 3pm AEST, Monday to Friday. Delivery times are between 8am to 5pm for businesses and residential is 8am to 7pm, the courier service cannot give times as it depends on there deliveries for the day. Next business day is only for metro areas in Victoria and may not include remote or country areas. Tracking is provided so you can track your order and to be ordered by 3pm for day of departure and includes any suburb/town in Victoria. Please note if you order on a Friday it will not arrive until the Monday, if you order over the weekend it will not leave until Monday for delivery on the Tuesday. The service is an Extra from $10.00.

Same Day Delivery Service and Areas?

If you require your gift to be delivered on the same day of ordering this service is available for the suburbs below and to be ordered by 1pm AEST Monday to Friday, please don't order outside of these as they may not arrive due to couriers on the day. If you require outside of this same day please call or email before ordering to see how we can assist. The gifts will be delivered between 1pm to 6pm of the day of ordering. The cost is extra from $10.00.

Same Day ($10) - Bayswater, Boronia, Croydon, Chirnside Park, Ferntree Gully, Heathmont, Lilydale, Mooroolbark, Montrose, Mt Evelyn, Ringwood,  Warranwood, Kilsyth, 

Same Day ($15) - Blackburn, Burwood, Clayton, Doncaster, Forest Hill, Glen Waverley, Knoxfield, Knox, Mitcham, Mulgrave, Mt Waverley, Nunawading, Rowville, Scoresby, Vermont, Wantirna

Personalised, Bulk and Corporate Orders?

We offer customized gifts, weddings, corporate and bulk orders. Please email or call the store for any questions. Orders can take from 1 to 2 days to create depending on order and quantity.

Any further questions please email info@charlieschocolates.com.au or call 03 9779 6351