Delivery Information

Buying our products?

At the moment our products are only available to purchase online due to being on the move to a new location. See below for details. if you would like to speak with us or if you require any help with your order please call 03 9779 6351.

Temporary Pick up Location?

If you would prefer to pick up your item we ask that they be ordered by 12pm each day and can be picked from a business location in Mooroolbark, Victoria at no charge. Please note that the items from Monday to Thursday and can be picked up after 3pm each day, if you need earlier please call for us to make a time. 

Standard Delivery Service?

We offer complimentary standard delivery on our products to the below areas, excluding alcohol. See the delivery times below and do need to be ordered on weekdays by 2pm to be sent on the same day. Please note we cannot take dates as this is external company and we send the day you order. See estimated time frames below, which are business days.

Melbourne Metro and Geelong 1 to 3 days 

Victorian Country 2 to 5 days

Sydney Metro 3 to 4 days

ACT Metro 3 to 5 days 

SA Metro 3 to 4 days

Delays can occur due to weather and interruptions in the network and busier times. The courier company will always do there best to get the items to the destination in the time given. The above are time frames and have found that an average of 2 days on delivery dependant on location, a tracking number will be added to your order for you to track.

Same Day Delivery Areas?

Same Day Delivery is available to the below areas Monday to Friday and ordered by 12pm AEST. 

Same Day Delivery Order by 12pm ($12) - Croydon, Montrose, Mt Evelyn, Bayswater, Boronia, Ringwood, Heathmont, Mooroolbark, Lilydale, Chirnside Park, Kilsyth

Same Day Delivery Order by 12pm ($16.00) - Burwood, Glen Waverley, Clayton, Blackburn,Doncaster, Nunawading, Mitcham, Forest Hill, Knox, Scoresby, Ferntree Gully, Doncaster, Donvale, Vermont, Rowville, Springvale

Same Day Delivery Order by 11am ($30.00) - Melbourne CBD, Richmond, Cremorne, Abbotsford, Carlton, Kew, Camberwell, Collingwood, Abbotsford, Prahan, 

Our deliveries are delivered by an external courier, so from the time you order to delivery time can be from 1 to 4 hours turn around. If you need a particular time please call to confirm. If you order same day with a suburb not included in the above, we cannot guarantee delivery on the day, please call to confirm as we can deliver to other areas.

Same Day Delivery Times?

The delivery times for same day are between 9am to 5pm, if you require a certain time please let us know before ordering as the couriers timeframes are due to bookings on the day, we will do our best to get it there on time.

Delivery of Alcohol?

Due to laws we can only send alcohol by same day delivery with a fee, as the courier requires to check photo ID, as a proof of age. Alcohol cannot be left at location, a person of the age of 18 years or older will be required to accept the gift and sign for the gift. If you select the incorrect delivery, the item will be taken to our pick up location and a calling card will be sent to the receiver to pick up.

Delivery Addresses?

If your delivery address is incorrect, we cannot redeliver, replace items or refund. So please add a business to the address if it a business and correct residential address so we can verify before sending. If there is locked gates and apartment buildings where the couriers cannot get into, the items will be returned and the customer would need to pick up the item from our pick up location or pay for re delivery.

Personalised, Bulk and Corporate Orders?

We offer customized gifts, weddings, corporate and bulk orders. Please email or call the store for any questions. Orders can take from 1 to 2 days to create depending on order and quantity.

Any further questions please call 03 9779 6351 or email info@charlieschocolates.com.au or