Delivery Information

Delivery Information

  1. We can deliver same day to the suburbs listed below order by 11am Monday to Sunday each day or for future dates, add date into delivery instructions upon checkout 
  2. Once you order after 11am, it will go into the next days delivery, unless date has been selected
  3. If you would like to book ahead, add future date into delivery instructions upon checkout
  4. Once that day becomes full, we will turn off bookings for that day, please note that we are very busy, so we do recommend booking ahead to miss disappointment
  5.  Same Day Delivery 7 days a week, Monday to Sunday to suburns below
  6.  Add your gift card message into notes
  7. Bouquets are delivered between 10am to 5pm Monday to Friday and 12pm to 5pm on Saturday and Sunday if you require outside of these hours please let us know
  8. We are always happy to deliver to hospitals and age care facilities, please check with the facility before ordering, as some facilities are not accepting deliveries at the moment, please note that they are taken to the reception so we do require, full name, name of facility, ward or room number, we do require at least 24 hours notice to deliver
  9. If no one is home to accept, the gift will be left in a safe place, except alcohol
  10.  If the courier cannot enter the premises due to locked gates, a calling card will left for the customer to contact us, a re delivery charge will apply
  11.  You must be over 18 years of age to order and receive alcohol, photo ID maybe asked upon delivery and cannot leave alcohol at delivery locations, a calling card will be left
  12. Incorrect delivery address, a delivery fee with be applied to re deliver
  13.  We do not replace or resend items with incorrect delivery address, and no refunds cannot be given

Same Day Delivery Areas 7 days a week order by 11am each day or book ahead in delivery instructions

3153 Bayswater - All
3155 Boronia
3135 Heathmont
3152 Wantirna
3136 Croydon - All
3134 Ringwood - All
3135 Ringwood East
3152 Knox City Centre & Wantirna South
3156 Ferntree Gully
3133 Vermont & Vermont South
3137 Kilsyth & Kilsyth South
3180 Knoxfield
3132 Mitcham
3765 Montrose
3156 Ferntree Gully & Upper Ferntree Gully
3138 Mooroolbark
3179 Scoresby
3131 Nunawading
3131 Forest Hill
3134 Warranwood
3151 Burwood East
3178 Rowville
3130 Blackburn - All 
3111 Donvale
3108 Doncaster
3150 Wheelers Hill
3116 Chirnside Park
3796 Mount Evelyn
3115 Wonga Park
3140 Lilydale
3151 Burwood Heights
3125 Burwood

Express Delivery to anywhere in Victoria order by  2pm - Monday to Friday (Price is $16.99) 

We offer express delivery with Australia Post with our chocolate bouquets in Victoria, this is now at minimum 5 business days delivery from the date of purchase. If you order Monday to Friday by 2pm AEST it will be sent same day. Please note that Australia Post only deliver and send on business days, if you ordered on a Friday the gift will be from 5 buisness days from the Monday. We cannot take dates for this service or take any responsibility with delays. A tracking number will be sent to you for you to track delivery times and dates. We have been informed that Australia Post have cut there workforce due to social distancing laws, so there maybe delays, but will keep you up to date as much as possible. At this stage gifts are being delivered at a minimum of 5 days. 

Incorrect Delivery Address? 

We do not replace items that are given incorrect delivery addresses, if you would like the gift redelivered a delivery charge will be applied.

Any further questions please call 03 9779 6351 or email info@charlieschocolates.com.au