Delivery Information

Shop Instore?

We have a retail store open to the public, which you can come instore and select your gift. As you can imagine we just cannot put everything on the website. So we have more gifts instore. Our store hours have been extended and are now open everyday including weekends until the 24th December. Hours will be Monday 10am to 4pm, Tuesday to Thursday 9am to 5pm, Friday 9am to 7pm and Weekends 10am to 3pm. Christmas Eve hours will be 9am to 2pm.

Same day weekday and weekend delivery?

Same Day delivery is available up to 20km from our location, Monday to Friday and to be ordered by 12pm AEST, cost is an additional $16.00, Saturday is up to 15km from our Location and cost is an additional $20.00. Orders can be made over the phone and can give more accurate delivery price.

If the receiver is not at home or available?

If the receiver is not at home, we will leave in a safe place, if safe to do so. If we are unable to get into the property due to locked gates or dogs. A re delivery fee will apply. Business deliveries may be left with reception if receiver is unable to receive. Alcohol cannot be left and will be returned to store and a redelivery fee will apply.

Same Day Delivery Areas?

Bayswater, Boronia, Blackburn, Burwood, Chadstone, Chirnside Park, Clayton, Croydon, Doncaster, Ferntree Gully, Forest Hill, Glen Waverley, Kilsyth, Knoxfield, Lilydale, Mitcham, Montrose, Mt Waverley, Mulgrave, Murrumbeena, Mooroolbark, Notting Hill, Nunawading, Oakleigh, Ringwood, Rowville, Scoresby, Surrey Hills, Templestowe, Vermont, Wantirna, Warrandyte, Warranwood. We can deliver outside of these areas, the cost will be calculated by distance. Please just email or call to confirm price.

How much does Interstate delivery cost?

Due to our instore sales and same day delivery we have closed our interstate deliveries. Due the couriers being very busy they cannot guarantee delivery times at this stage. For any queries please call or email to see how we can assist as we maybe in your same day delivery location. We can deliver from Croydon, in between and to Melbourne. Cost is dependant on location.

Time frames for Interstate Delivery?

Deliveries will arrive at Business addresses by 5pm and residential by 7pm. We are unable to give times, as depends on the courier company schedule.

Personalised, Bulk and Corporate Orders?

We offer customized gifts, corporate and bulk orders. Please email or call the store for any questions. Orders can take from 1 to 2 days to create.

Any further questions please email info@charlieschocolates.com.au or call 03 9725 9923