Delivery Information

Delivery Information

  1. We can deliver same day to the suburbs listed below order Monday to Sunday when ordered by 11.00am AEST each day
  2. If you would like to book ahead, add future date into delivery instructions upon checkout
  3. Same Day Delivery Monday to Sunday to suburbs below for an extra $12.99 when booked online
  4. Saturday and Sunday deliveries are charged at $19.99 when booked after 11am on the Friday
  5. For Monday onwards bookings, we will change it back to $12.99 at 12pm on the Sunday
  6.  Add your gift card message into notes
  7. We are always happy to deliver to hospitals, retirement villages and age care facilities, we do require at minimum of 24 hours notice to deliver to these facilities, they are taken and left with reception please include full name, room or ward number, hospital and address
  8. If no one is home to accept, the gift will be left in a safe place, except alcohol
  9.  If the courier cannot enter the premises due to locked gates, a calling card will left for the customer to contact us, a re delivery charge will be applied
  10.  You must be over 18 years of age to order and receive alcohol, photo ID maybe asked upon delivery and cannot leave alcohol at delivery locations, a calling card will be left
  11. Incorrect delivery address for same day delivery, a delivery fee will be applied to re deliver
  12. Incorrect delivery address with Australia Post, we cannot replace or refund, as they dont return the items and are usually left at premises
  13. Customise orders are taking anywhere between 3 to 4 days, so you will need to order well ahead so we can have products and colours available.They can only be sent via same day delivery, see our delivery suburbs below.
  14. Our phone lines are available Monday to Friday between 9,30am to 3,30pm
  15. We will be open until the 24th December or until sold out. Our Store will then close From the 25th December and reopen on Monday 11th January 2021

Same Day Delivery Areas Monday to Sunday order by 11.00am each day or book a date in delivery instructions upon checkout

3153 Bayswater - All
3155 Boronia
3135 Heathmont & Ringwood East
3152 Wantirna
3136 Croydon - All
3134 Ringwood - All
3152 Knox City Centre & Wantirna South
3133 Vermont
3137 Kilsyth & Kilsyth South
3180 Knoxfield
3132 Mitcham
3765 Montrose
3156 Ferntree Gully & Upper Ferntree Gully
3138 Mooroolbark
3179 Scoresby
3134 Warranwood
3178 Rowville
3111 Donvale
3116 Chirnside Park
3796 Mount Evelyn
3115 Wonga Park
3140 Lilydale

The above suburbs are charged at $12.99 for delivery when booked online. If you require outside of the above areas we will quote you with the prices from the courier company we use, it is based on distance. Please call or email if you would like a price to deliver your item. We cannot guarantee that they can deliver to the delivery suburb you are asking for. 

Express Delivery to anywhere in Victoria order by  2pm - Monday to Friday (Price is $16.99) 

We offer express delivery with Australia Post on our chocolate bouquets in Victoria, please allow anywhere from 1 to 2 business days from the date of purchase, country areas may take longer. If you order Monday to Friday by 2pm AEST it will be sent same day, if you order over the weekend it will be sent on the next business day. We cannot take dates for this service or take any responsibility with delays. A tracking number will be sent to you for you to track delivery times and dates. With Christmas Bouquets we do recommened that you order by the 12th December as may take longer due to Christmas Sales.

Incorrect Delivery Address? 

We cannot replace or refund items that are given incorrect delivery addresses.

Any further questions please call 03 9779 6351 or email info@charlieschocolates.com.au