Delivery Information

Same day delivery?

Same Day delivery is available our location Monday to Saturday from Croydon, Melbourne, Victoria and to be ordered by 1pm AEST, flat fee delivery now $16.00 and Melbourne CBD $25.00. If you would like to book ahead please add date into cart notes with card message. Saturday same day delivery is only up to 15km from our address due to limited couriers in the area.

If the receiver is not at home or available?

If the receiver is not at home, we will leave in a safe place, if safe to do so. If we are unable to get into the property due to locked gates or dogs. A re delivery fee will apply. Business deliveries may be left with reception if receiver is unable to receive. Alcohol cannot be left and will be returned to store and a redelivery fee will apply.

Same Day Delivery Areas?

Same Day ordered by 1pm - Bayswater, Boronia, Bulleen, Bundoora, Box Hill, Blackburn, Burwood, Chadstone, Clayton, Croydon, Chirnside Park, Doncaster, Donvale, Dandenong, Ferntree Gully, Glen Waverley, Kilsyth, Knoxfield, Lilydale, Mooroolbark, Mitcham, Montrose, Mulgrave, Nunawading, Notting Hill, Ringwood, Rowville, Surrey Hills, Scoresby, Templestowe, Wantirna, Mt Waverley, Warrandyte, Warranwood, Vermont. We have done our best to add most suburbs. Melbourne CBD, Abbotsford, Brighton, Collingwood, Hampton, Fitzroy is extra to send due to the distance. Please note is you select the incorrect delivery method and we cannot cover costs, the item will be sent by overnight courier.

How much does Interstate delivery cost?

Interstate (VIC, SA and TAS) or out of our delivery zone is $18.00 and to be ordered by 3pm AEST and are sent overnight to metropolitan areas, remote areas may take longer. We send on business days. If you order on a Friday it will not reach the address until the following Monday. If you order over a weekend it does not leave our office until the Monday to reach destination by the Tuesday. We are unable to send on public holidays. Next Melbourne public holiday is Monday 11th March (Labour Day).
 
Time frames for Interstate Delivery?

Deliveries will arrive at Business addresses by 5pm and residential by 7pm. We are unable to give times, as depends on the courier companys schedule.

Personalised, Bulk and Corporate Orders?

We offer customized gifts, weddings, corporate and bulk orders. Please email or call the store for any questions. Orders can take from 1 to 2 days to create depending on order. 

Any further questions please email info@charlieschocolates.com.au or call 03 9725 9923