Delivery Information

Shop Instore or Store Pickup?

Our store is open to the public Monday 10.00am to 4pm, Tuesday - CLOSED, Wednesday to Friday 9am to 5pm and Saturday 9.30am to 1.30pm. You are welcome to come and purchase instore or we offer standard or same day delivery Monday to Friday. If these hours don't suit please the call store to see how we can assist. Please note our store and online system will be closed Tuesday 28th of May due to Maintenance.

Same Day Delivery?

Same Day Delivery is available our location Monday to Friday and to be ordered by 1pm AEST. The costs are from $12.00 to $18.00. Delivery times are between 9am and 5pm on the day of ordering. If you would like to book ahead, add delivery date into cart notes with your gift card message. Saturday deliveries are only local and by bookings, please call or email to see how we can assist. Please make sure you have the correct shipping address, as you would hate someone else to be given the gift and we cannot replace items that are given and delivered to incorrect addresses.

If the receiver is not at home or available?

If the receiver is not at home, we will leave in a safe place, if safe to do so. If we are unable to get into the property due to locked gates or dogs. A re delivery fee will apply. Business deliveries may be left with reception if receiver is unable to receive. Alcohol cannot be left and will be returned for receiver to pick up instore or a redelivery fee will apply.

Same Day Weekday Delivery Areas?

Same Day ordered Mon to Fri order by 1pm AEST ($12) Bayswater, Boronia, Croydon, Chirnside Park, Kilsyth, Lilydale, Mooroolbark, Montrose, Ringwood 

Same Day ordered Mon to Fri order by 1pm AEST ($16) - Blackburn, Knoxfield, Ferntree Gully, Forest Hill, Mitcham, Park Orchards, Vermont, Nunawading, Warranwood, Scoresby, Heathmont  

Same Day ordered Mon to Fri order by 1pm  AEST ($19) - Burwood, Clayton, Glen Waverley, Mulgrave, Notting Hill, Mt Waverley, Rowville, Dandenong, Surrey Hills, 

Same Day Delivery Mon to Fri order by 12pm  AEST ($30.00) - Melbourne CBD

We have done our best to include most suburbs, please call or email if you require outside of these areas or can be sent for $16.00 with our standard courier service.

Out of Delivery Area?

We can send items anywhere outside of our delivery zone in Victoria. This is standard delivery and can take anywhere from 1 to 3 days dependant on the destination. Metropolitan areas are delivered earlier than remote areas. Please call or email and we can confirm times for you if you require by a particular date, as we can send overnight if we are able to and can be there by the next day or day after. Please note the gifts are sent in padded boxes and sent by a third party courier company and the cost is $16.00. We send on business days and to be ordered by 2pm AEST for the day of departure. Due to laws we are unable to send alcoholic items overnight or by standard courier service. 

Personalised, Bulk and Corporate Orders?

We offer customized gifts, weddings, corporate and bulk orders. Please email or call the store for any questions. Orders can take from 1 to 2 days to create depending on order and quantity.

Any further questions please email info@charlieschocolates.com.au or call 03 9725 9923